SIX Exchange E-Card Terms & Conditions

SIX Exchange E-Card Terms & Conditions



These Terms and Conditions form your agreement in relation to your stored value SIX Tickets Exchange E-Card which you have received either because you requested to exchange an existing booking made on SIX Tickets (Site) or because you were entitled to a refund of a booking made on the Site following the cancellation of a performance. 


1.         GENERAL 


1.1       Your SIX Tickets Exchange E-Card (Exchange E-Card) is issued by Six the Musical’s designated ticketing services company, Only Connect Partners Limited trading as SIX Tickets, company number 09409349 whose registered address is at Suite 3, 4th Floor, Congress House, Lyon Road, Harrow, Middlesex, HA1 2EN (SIX Tickets, we, us, our).  By accepting an Exchange E-Card you are contracting with SIX Tickets.   SIX Tickets can be contacted via any of the methods published here:


1.2       The Exchange E-Card is issued following the cancellation of a booking made by you (Underlying Booking) and contains the monetary value which was paid by you for that booking, including any fees. It is not a credit card, charge card, cheque guarantee card, or debit card and the balance on your E-Card will not earn any interest. 


1.3       The Exchange E-Card is provided in the form of an email message containing information about the Underlying Booking and a unique number (Redemption Code) which is used to apply the value of the Underlying Booking to one or more new bookings.


1.4       Your Exchange E-Card is valid until the expiry date displayed. You will not be able to use your Exchange E-Card nor claim a refund of any unused funds once it has expired. 


1.4       Your Exchange E-Card has no cash redemption value and cannot be exchanged for cash. 


1.5       To receive an Exchange E-Card from us, you must meet the conditions for buying tickets on the Site.  These include that you must be 18 or over and have a valid credit/debit card issued in your name. 


1.6       The Exchange E-Card cannot be combined with any gift certificates or other coupons without our prior written approval. Exchange E-Cards may not be used in connection with any marketing, advertising or promotional activities without our prior written approval and may not be sold at any time. Exchange E-Cards may not be sold.  We reserve the right to limit quantities of Exchange E-Cards issued to any person or entity. We reserve the right to cancel an Exchange E-Card if we reasonably believe that it was obtained through fraudulent or unauthorised means, or has been obtained or used in a way which breaches these terms and conditions, including resold. 


2.         CONTRACT 


2.1       If the Exchange E-Card is issued upon your request relating to an Underlying Booking, the contract concerning the Underlying Booking is terminated upon our receipt of your request by email for an Exchange E-Card.  Upon termination of the contract for the Underlying Booking, there is no right to a refund of that booking if the relevant performance is subsequently cancelled.


2.2       If the Exchange E-Card is issued by us without your request following the cancellation of a performance for which you had a valid and unterminated Underlying Booking at the time of the announcement of the cancellation, the contract for the Underlying Booking is terminated at the time we send you an Exchange E-Card.  However, in these circumstances only, your right to a refund of the value of the Underlying Booking will continue until the expiry date of the Exchange E-Card. 


2.3       The issue of an Exchange E-Card from us is subject to: 


2.3.1    these Terms and Conditions; and 


2.3.2    any special Terms and Conditions which may be provided to you during the issue of the Exchange E-Card.


2.4       Your contract for an Exchange E-Card which incorporates these Terms and Conditions starts at the time that the contract for the Underlying Booking is terminated and expires upon either:


2.4.1.    you spending all of the balance of the Exchange E-Card; or 


2.4.2     the expiry date of the Exchange E-Card 


whichever happens earlier.


2.5       When you redeem some or all of the balance on your Exchange E-Card towards a new booking (Redemption Booking), you are making an entirely new booking and the contract for that booking will be made under the terms and conditions applying to that ticket purchase at the time.  




3.1       You can only be issued with an Exchange E-Card by SIX Tickets directly or by our fulfilment team at Ingresso Customer Services on our behalf and in exchange for your Underlying Booking.


3.2       It may take up to one hour after issue for an Exchange E-Card to be activated and ready to use. 




4.1       The Exchange E-Card may only be used for ticket purchases online at (SIX Tickets Site). The Exchange E-Card may not be used to purchase another Exchange E-Card or for any other kind of purchase. 


4.2       SIX Tickets sells tickets on behalf of venues and occasionally on behalf of promoters, producers and performers. We refer to these parties who organise or provide the event and/or from whom we obtain tickets to sell to you as our Event Partner


4.3       We sell tickets allocated to us by Event Partners. The quantity and type of tickets allocated or made available for sale by us varies on an event by event basis. SIX Tickets does not control this inventory or its availability. Where SIX Tickets does not have an allocation of tickets for a particular type (e.g. accessible tickets) for an event or an allocation of any tickets whatsoever for a particular event, the Exchange E-Card may not be used in relation to the relevant ticket type(s) or particular event(s).  You acknowledge that the events available on the SIX Tickets are solely for performances of Six the Musical, may be limited in number and may only be presented in the West End of London.


4.4       A payment for a Redemption Booking can be made partly using the Exchange E-Card and partly by other accepted payment methods (for example, credit or debit cards). The full value of any unused funds remaining on the Exchange E-Card must be exhausted before another payment method will be accepted in respect of the remaining value of the transaction.




5.1       Exchange E-Cards cannot be exchanged or refunded after the termination of the contract for the Underlying Booking with one exception as set out in 5.2.


5.2       If (i) at the time of termination of the Underlying Booking, the Underlying Booking was for a performance which had been cancelled and (ii) you have not redeemed any part of the Exchange E-Card, you will be entitled upon request made to us by you before the expiry date of the Exchange E-Card to a refund of the Exchange E-Card balance to the payment method used for the Underlying Booking.  Such a request must be made in writing by email either from or copied to the email address associated with the Underlying Booking to  Refunds will be processed by us within a reasonable time of of such a request and we will email you when the funds have left our control.  After that time, the time taken for the funds to be cleared back in your account depend on the banks involved and any special circumstances at the time and may be as short as a day or as long as three weeks.


6.         CARD SECURITY 


6.1       You should treat the Exchange E-Card as if it were cash. If you lose your Exchange E-Card you may lose any unused funds on it in just the same way as if you lost your wallet. 


6.2       Your Exchange E-Card Redemption Code should be kept secret at all times and should not be disclosed to anyone.  


6.3       If your Exchange E-Card is redeemed in whole or in part by someone else because you did not comply with the conditions in 6.1. or 6.2 we will not be required to make up your balance as a result.




7.1       SIX Tickets may cancel your Exchange E-Card or refuse a redemption using it if we reasonably believe the Exchange E-Card is being used fraudulently or in an unauthorised or illegal manner or if we have reason to believe that you are in breach of these Terms and Conditions. 


7.2       SIX Tickets can terminate the Exchange E-Card agreement between and refund any unused funds to you at any time if we give you thirty (30) days' notice. 




8.1       Any personal information which you may from time to time provide in connection with your Exchange E-Card shall be processed in accordance with SIX Tickets Privacy Policy. 


8.2       Any choice made by you in connection with your Underlying Booking as to give or withhold your consent to receive marketing information from us will be unaffected by the acceptance of an Exchange E-Card.




9.1       SIX Tickets will not accept liability for Exchange E-Cards which are lost, stolen, destroyed or used without permission unless Six Tickets has caused this by its negligence. 


9.2       SIX Tickets will not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us) 


9.2.1    in any circumstances where there is no breach of a legal duty of care owed by us;


9.2.2    in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); 


9.2.3    to the extent that any increase in any loss or damage results from breach by you of any of the terms of these Terms and Conditions or your negligence. 


9.3       Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited. 




10.1     SIX Tickets may update these Terms and Conditions from time to time. If you hold an Exchange E-Card, we will notify you of any material changes to these Terms and Conditions as required by law. We will also post an updated copy on our website. 




11.1     If you have any queries or complaints regarding your Exchange E-Card, please contact us, quoting your Underlying Booking reference number which is contained in the email sent to you on issue. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible. 


11.2     If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you and us. 


11.3     Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within twenty-eight (28) days, you and we may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with an established process appropriate to the type of dispute and to which we both have agreed.




12.1     Any delay or failure to exercise any right or remedy under this agreement by SIX Tickets shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time. 


12.2     This agreement does not create any right enforceable by any person who is not a party to it under the Contracts (Rights of Third Parties) Act 1999 (Act), but does not affect any right or remedy that a third party has which exists or is available apart from that Act. 


12.3     All of these Terms and Conditions are governed by English Law and any disputes arising out of any transaction with SIX Tickets are subject to the exclusive jurisdiction of the English Courts. 

    • Related Articles

    • General Terms & Conditions of Sale

      Contents These Terms and Conditions are the terms upon which tickets are offered for sale on the websites SIX at Hampton Court Palace ( (the Site). ​ For information about the processing of personal data in connection ...
    • Terms & Conditions Overview

      TERMS & CONDITIONS OVERVIEW  GENERAL TERMS & CONDITIONS OF SALE  All ticket purchasers on this site must agree to these terms and conditions in order to make a purchase.  They are provided before the purchase is made and apply from the time of ...
    • General Attendance Conditions

      GENERAL ATTENDANCE CONDITIONS If You use a ticket which was purchased from SIX Tickets at Hampton Court Palace (whether you purchased it yourself or someone else did) to gain entry to a Performance you are an Attender.  As an Attender, you accept ...
    • SIX Tickets Privacy Information

      This notice sets out the Privacy Information we must make available to you concerning our use of your personal data. ABOUT US  Our name is Only Connect Partners Ltd. (company number 09409349) trading as SIX Tickets and there is more information about ...
    • About SIX Tickets

      SIX Tickets is a service for ticket buyers provided on behalf of the rightsholders of SIX The Musical and certain venues where the show is presented.  SIX Tickets can be contacted at the points below. Our quickest and most effective responses can ...